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Archive for April, 2009

Magazines Giving Up; Tabloids To Come?

Wednesday, April 29th, 2009

As an old print hand, the collapse of the magazine business model has been a sad thing to observe and play a small part in.  The typical big US title – think something you’d pick up at the airport or (tellingly) from a waiting area –has staked its business for decades on printing & distributing tens of thousands of unprofitable copies with the assurance that an attractive audience would be worth CPMs of $30 and up to advertisers.  The very largest titles could afford lower CPMs approaching television so long as there was enough demand for copies.

portfolio_As anyone who follows media knows by now, magazines have been hit with a triple-witching the last few years: collapsing CPMs for even the most difficult-to-target audiences (in light of the targeting capabilities of the Internet) and plus collapsing advertising page sales; slackening demand; and rising distribution costs.

The big bellwether is now upon us.  Conde Nast, really the last of the big-spending believers in magazine, first quietly packed off Domino and a few other titles and, more dramatically, this week closed Portfolio, for which the company had reportedly spent over $100mm to launch.  (Portfolio was a poorly-timed entry – a well-written glamor magazine about business caught up in, well, now.  But it was also schizophrenic.  Despite being targeted at business elite, it was also weirdly basic; a column in the first issue, for example, explained how interest rates work[?!?!].)

While most attention has been paid to falling ad pages, it’s really the CPM problem that most fundamentally egs the question of whether the magazine industry will get anywhere close to its old business model ever again.  Publishers formerly charged $30-100 to reach a hard-to-reach passionate target – say, ukulele players – while now that CPM on AdWords is not just catastrophically lower but also available by auction.  In other words, not just the price is better; it’s the buying process, too, with better information creating a more efficient market.

So what for magazines to do?  The most obvious choice is simply to start charging readers, which is what many of the newsweeklies are now trying to do.  Any subscriber to Wired can see that they are getting their magazines at a steep unprofitable discount.  ($12 for 12 issues written, designed, printed and mailed?  Probably more like $30.  Printing and postage alone is probably well more than $1.25 per copy.  I’ve long said that Conde Nast magazines are one of the great bargains of American life, like home plumbing and the US mail.)

But the reality is that it’s going to be a very hard road to convince readers to pay after being trained into receiving content for free (the Internet) or near-free (magazines) for their entire lives, no matter how great the reporting or photography.  In the face of low demand, we’ll see massive changes in how these magazines work in the next few years – maybe months.

Another possible answer could come from the manufacturing side.  The biggest challenge with magazine business models as they stand stems from their battleship-turning nature.  It takes a long time to build circulation to get to a saleable advertising proposition; it takes an equally long time to deflate that unprofitable circulation when the ads dry up.  (This is why you’ll see big circ magazines like George suddenly disappear.)

HP recently debuted a service called MagCloud that could potentially democratize the industry by allowing easy creation of micro-targeted magazines – for example, not just for the ukulele player but for left-handed ukulele players living in the Midwest. A more nimble manufacturing process could allow more short-term plays; imagine for example “100 Days” magazine to follow the excitement around the new President, killing it just as readers start to tire of it.  Magazines may survive in fact by forgetting about brand-building and going after hot content.  In short, a return to the tabloid times of our Founding Fathers.   More on this in a coming post.

Sports franchises need to take a cue from airlines and Apple

Tuesday, April 28th, 2009

Joba Chamberlain opens the second game ever at the new Yankee Stadium and empty seats outnumber full ones in the exclusive areas behind home plate and the dugouts. The Stadium was packed otherwise.  (Flickr / Fansherpa)

Joba Chamberlain opens the second game ever at the new Yankee Stadium and empty seats outnumber full ones in the exclusive areas behind home plate and the dugouts. The Stadium was packed otherwise. (Flickr / Fansherpa)

With all the fuss over the empty luxury seats at the new Yankee Stadium, I was mildly surprised to find something similar – dramatically so – happening in my own backyard.  We went to Sunday’s A’s-Rays game at the Oakland Coliseum.  All the ingredients for a great day at the ballyard were in place: sunny April weather, last year’s AL champions in town and a Sunday afternoon.  What we found instead was a micro-market in disarray. As the credit markets teetered last October, the market for sports tickets anecdotally seems to be following.

The first indication there was a problem was the total lack of online ticketing activity.  There were practically no offers on CraigsList, even from brokers, and none at all on eBay.  At the walk-up ticket booth, we found that we could buy any section in the house, including the Diamond Level.  This should simply never be the case.  The Diamond Level is a very limited “VIP” area, maybe 60 seats tops, right behind the plate on the playing field level.  Seats go for $225 but also include free food and drink service for the whole game.

Weirdest of all was the scene inside the stadium.  The A’s bifurcate each of the two seating levels – a minimum of two pricing levels in each deck.  In both decks, there was a cluster of people behind the plate, practically nobody for several sections as the seating moved towards the outfield, another cluster in the sections starting the new pricing tier, again fading to nothing.

The mystery to me is why shouldn’t the people forced out to the outfield be able to sit in these empty “mezzo-sections.”  The answer could come from a nimble dynamic pricing system at game time.  As airlines like Virgin and JetBlue have discovered with exit rows sold at check-in, why not enable ask fans as they arriveto purchase a better seat for an extra few dollars?  It would be an easy thing to equip ushers with Palm-style barcode and credit card machines like those carried by the clerks at The Apple Store.  Everybody gets the opportunity to move closer (or elect not to), getting rid of the weird empty spaces and (I’m assuming) presenting a better, more invigorating environment for the home team.  (I know they’re supposed to ignore the crowd, but ask any actor or musician if they’d rather play to a full orchestra than have the front rows empty and the crowd loosely dispersed.)

Meanwhile across the bay, the Giants are trying out a number of dynamic pricing policies.  First, the team partnered up with a firm to build elastic pricing around its unsold inventory for the least attractive games.  Last week, though, came the real reckoning – and a big indication that the team is running scared about its attendance.  Ticket prices were dropped 40% for the Giants series this week against the Dodgers, traditionally the most attractive opponent.  Granted the team is trying to stir up interest for later in the year – it appears they’ll be competitive in a moderately challenging division – but to have to do this so early and against the team’s best natural rivarly is surprising.  One wonders how scared the Giants are about advance sales for the rest of the year.

Susie is quick to point out that the lack of an Oakland A’s ticket market framed by the fact that the Oakland Coliseum is a horrible dump, getting dumpier every day.  The tarps in the third deck look weathered and horrible, while the bathrooms, parking lot and facilities remain some of the worst for a major league sport.  Nevertheless the empty seat patterns – along with all the unsold display ad inventory throughout the stadium – are clear indications that baseball is not recession-proof.  There are easy ways to make profit from making markets more efficient; marketing and pricing are the classics.  Let’s see if the A’s and their brethren take up the challenge.

Daily Digest for April 23rd

Thursday, April 23rd, 2009

readernaut (feed #18)
Shared Lush Life 3:05pm | via Readernaut
readernaut (feed #18)
Shared Remix 3:07pm | via Readernaut
twitter (feed #3)
Ad Age reports that ‘recession beards’ are a trend, an act of "playful rebellion." And thus I have just shaved mine off. [#] 6:01pm | via Twitter
twitter (feed #3)
@dennisroy Congratulations!!!!! [#] 7:05pm | via Twitter
twitter (feed #3)
Please recommend books like Lawrence Lessig’s Remix and Henry Jenkins’ Convergence Culture. #crowdsourcing [#] 7:09pm | via Twitter
twitter (feed #3)
"Tech savvy Newsom announces run for Governor": using Twitter and Facebook is tech savvy? Nice work, SF Chronicle. [#] 7:17pm | via Twitter
twitter (feed #3)
There are few things more disappointing than hanging for an entire 5-hour baseball game that ends in a loss. #A‘s #oaklanda‘s [#] 10:07pm | via Twitter
twitter (feed #3)
RT @sonicboom1234 I just found the twitter music motherload: http://tinyurl.com/cwuq3t [#] 10:43pm | via Twitter

Daily Digest for April 17th

Friday, April 17th, 2009

twitter (feed #3)
New blog post: The Quaker Oats Bellwether http://entroporium.com/?p=405 [#] 4:09pm | via Twitter
delicious (feed #8)
twitter (feed #3)
Today’s earworm, courtesy of KFOG on the alarm, is Margaritaville. Friends & countrymen, I will spare you the blip.fm link for this one. [#] 4:20pm | via Twitter
delicious (feed #8)

The Quaker Oats Bellwether

Thursday, April 16th, 2009

Quaker Oats, one of America’s great venerable supermarket products, staged a complete relaunch of its brand over the last two months.  The campaign has won kudos both for its general positivity in these otherwise dark times – sick of bailout-themed ads yet? – but also for the way that it reframes oats as a “power food.”  That is indeed a new, compelling USP for the brand and subtly introduces the idea of value as a ‘bang for the buck’ food. 

Flickr: puppyboysukk

A closer look shows something else: a new emphasis on ‘bang for the buck’ marketing.  By bringing all of its product lines under a single campaign, however big or expensive, Quaker must be saving here, there and everywhere on its promotional and internal costs.  The most obvious way is the now-gone requirement to discretely support each of its panoply of Quaker Old Fashioned Oats, Quaker Quick Oats, Quaker Instant Oatmeal, Quaker Oatmeal Squares and on & on.  It also means potential reductions in tmarketing personnel, in-store marketing, graphic staff (fewer executions), agency support, and so forth.  One wonders once the initial advertising launch blast is over with where the savings will go: into the product (reaching consumers) or simply as a hedge against falling revenue.  

Either way Quaker looks smart.  The company gets a new convincing USP out there, it cuts costs and – as James Surowiecki points out in this week’s New Yorker – finds a way to keep innovating and marketing in the throes of the recession. 

…a major study, by the Strategic Planning Institute, of corporate behavior during the past thirty years found that reducing ad spending during recessions did improve companies’ return on capital. It also meant, though, that they grew less quickly in the years following recessions than more free-spending competitors did.

The Quaker Oats campaign may be a bellwether for the overall marketing economy. As long as we see only one campaign for all its many products – I count 30 currently on its web site – we’ll know that US brands are still in cost-cutting mode.  But when the company starts to support its individual brand lines again – especially though general advertising, not just couponing and in-store marketing – then we can surmise that it’s sufficiently confident that spending is rising again. 

Preparing for the brawls over The Beatles Rock Band

Monday, April 13th, 2009

Virtually unremarked upon in the hullabaloo last week over the imminent reissue of The Beatles catalog is its tie-up with Rock Band.  Obviously for marketing reasons its no coincidence that The Beatles Rock Band will arrive on the same day: September 9, 2009.  (Prepare for “Number nine, Number nine, Number nine” to feature strongly in the build-up.)

A number of commentators have remarked that these CDs may represent the last great CD release, a tombstone for a dying format.  Based on Aerosmith’s phenomenal success with Guitar Hero, which made the band more money than any of their albums, the CDs are not the real reason we’ll be seeing this push.  In that case, why not just put out The Beatles Rock Band out this year and then create another major marketing push for the CDs (or DVDs or downloads or what have you) in 2010?

My hunch is that The Beatles currently available CDs – rushed on to the market with barely a remix in the late ‘80s – were too lo-fi as they stood to be released on to machines providing high-fidelity experience like Xbox 360’s or PlayStation 3’s.  All of my friends who play Rock Band-like games have their consoles hooked to their stereos, not just their tiny TV speakers.  And when played after the loud, bright, often surround mixes demanded by these environments, The Beatles recordings will sound at best mid-rangy and at their worst completely colorless.  Through 1966, all the vocals were on one channel, the instruments on the other, which means that all the new Stereo and Surround mixes to come will be 2009 inventions.

So as the sonic quality comes up to par, expect not just a Beatles marketing blitz, but perhaps a whole re-evaluation of their work and ability as musicians – not to mention, a huge online war between the purists who think the 2009 stereo remastering paints a mustache on Mona Lisa and others who feel like “we’re hearing The Beatles for the very first time.”  (Another rank unfairness against their brethren like the Rolling Stones and The Who, both of whom put out fantastic-sounding remasterings chock full of extras earlier this decade to little fanfare.)

Another prediction: expect new respect for Ringo’s contributions.

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