Posts Tagged ‘baseball’

Baseball’s media strategy for its best customers: magazine subscriptions?

Wednesday, July 22nd, 2009

Several weeks after casting my dutiful homer “Vote For Pablo” to make the NL All-Star Team, I received an E-mail invitation from Major League Baseball inviting me to subscribe to MLB Insiders Club.  Baseball has always had backwards-looking marketing overly reliant on its heritage, but debuting a dubiously Official Magazine in the era of social networking and 24/7 sports news shows baseball’s marketing at its worst.

Baseball-dedicated magazines have been around since time immemorial and – like every other magazine segment – they aren’t exactly killing it these days.  Baseball Digest, founded in 1942, recently downshifted to an 8x schedule from monthly, while the baseball-heavy Sporting News showed a 39% decline in ad pages for the first half of 2009.  The biggest players in sports magazines, Sports Illustrated and ESPN: The Magazine, saw ad pages down 28% and 31% respectively in Q1 2009.  (Curiously SI for Kids is one of only 11 magazines that showed an ad page increase so far this year.)

MLB InsidersMLB Insiders Club would need to bring something different to the table in order to succeed and what it promises is attractive: “Behind The Scenes looks into the clubhouse and front office of MLB teams” and “MLB Insiders Club Fantasy League Tips!”  First off, it’s surprising to hear that a major league would directly support fantasy leagues.  It would be a lucrative opportunity for a major sport league to get involved in fantasy leagues, but it’s also tantamount to supporting gambling – which has a history, especially in baseball, of being the worst crime a player or manager can commit.  One wonders if the MLB Powers That Be is aware that an official licensed product of this tacit endorsement.

As for “Behind The Scenes,” a review on Baseball Reflection reveals that the magazine practically begs for user-generated content.  The official license may get some access, but it certainly doesn’t guarantee more or better; the premiere issue features an interview with Oakland A’s General Manager Billy Beane, but he’s probably MLB’s most open GM, frequently giving long interviews to blogs like Athletics Nation.  And if UGC is the majority of content, you can be pretty sure the fans mailing it in don’t have any special access.

MLB Insiders Club is published by North American Media Group, a company that specializes in niche media with a few key licenses, including the Professional Golf Association and History Channel.  In addition to magazines, it also pumps out expensive coffee table books.  So for $24/year, you get some indeterminate number of baseball magazines (they don’t say whether its monthly or what) and the opportunity to buy more books (or as the come-on says “Preview Great Books and DVD’s”).  Ouch.

Baseball’s marketing and media sophistication continue to be disappointing and well behind its rivals for attention in the NBA and NFL.  Few of MLB’s teams or players are involved in social networking, while Shaquille O’Neal is the world’s ninth most-followed twitterer (as of this writing) and the NFL has so many tweeters that it had to conjure a “No tweeting during games” policy.  When these other leagues and their team are putting together their communications strategies, they are way past trying to sell magazines to their best customers. With overall attendance down nearly 6% so far this year, MLB needs to do something to make itself more compelling – more necessary – to its fans.  A clever coordinated social networking policy would be an inexpensive, low-risk way to go, especially in light of the vitality of fantasy baseball – one of the original pre-Internet social networks.

More on point: yesterday the Giants E-mailed me an offer for $5 tickets for next week’s Pirates series for my “vote for Pablo.”  Now that’s something I can use.

Your Ultimate Problem With Social Media

Thursday, May 21st, 2009

I spent a little time the other day going through my LinkedIn connections and noticed that one of them, a deceased business school colleague, still had an active account.  Tracy’s blog is a testament to how fast her illness went from bad to fatal: a long reasoned post asking for privacy on October 13, 2008 followed just 16 days later by a death announcement.   But Tracy’s LinkedIn page still shows her as a Microsoft employee.   Whether this is an oversight or a tribute, I’m sure I’ll never know.  That’s fine, but I can’t help but be a bit spooked when I see Tracy’s name on my account.

I still stumble across the Contact entries of departed friends and family in my phone and my various electronic address books.  To delete them feels disrespectful, but honestly when will I need these again?  When is it OK to unfriend the dead?

Dolla was one of Twitter's hottest topics on May 19.  "Hmmm, how can we monetize that?"

Dolla was one of Twitter's hottest topics on May 19. "Hmmm, how can we monetize that?"

All of this unpleasantness brings me to this post’s real topic.  Especially in the face of 8.9% unemployment, there has been considerable discussion lately over online reputation management.  Sure, we know not to put up pictures of partying and other hijinks.  (Hi, Max & Luke!)  But the ultimate uncomfortable social network question faces all of us participants: blogging and micro-blogging our private lives and thoughts, registered and active on any number of social network sites, what happens to all this stuff when you die?  (And remember, death never comes at a convenient time.)

This is no small problem for media companies and people actively involved in self-branding and promotion.  The rapper Dolla, who was murdered earlier this week, had just opened a Twitter account and posted his first tweets.  His MySpace page (56,000+ friends) has no mention of his passing except RIP notes from his fan base, while a couple of telephone promotions still feature his voice hyping his latest single.  (Try dialing (678) 500-8475 to hear Dolla speak from beyond the grave.)  This is no small problem for his record company, which is still presumably going to try to shift a few units of his upcoming album.   The sheer volume of tweets after the news got out should be encouraging to those who still want to make dollas off Dolla.

Vote for Nick!

Vote for Nick!

Major League Baseball has a terrific series of unified web sites packed with all the information you could ever want (assuming you’re not a Baseball Prospectus type).  When Angels pitcher Nick Adenhart was suddenly killed earlier this season, the folks who run the MLB web sites were faced with the task of stripping all his information respectfully from the network.  Unfortunately there were a couple of embarrassing cases where his name was missed and remained on the site – most egregiously, as of May 19 on MLB’s official news site, Adenhart was still touted as an up-and-coming pitching prospect.

(MLB also made the curious decision to cease selling Adenart’s name on customized jerseys.  Possibly respectful, but also cutting off an avenue for fans to pay tribute.  In fairness, this also prevents using Adenhart as a political statement, having been killed by a drunk driver.  Imagine a ballpark MADD/Adenhart protest and you can (possibly) understand that MLB would not want its brands involved.  Beer is a pretty big sponsor of all things MLB.)

So what about the rest of us?  Looking over at my links over on the right-hand sidebar, I have nine social media sites that I actively use and there are several others that I’ve abandoned without pulling down my pages.  If I were to disappear tomorrow, what would be my legacy?  My tweets?  My blog?  I would hope not, but the reality is this is the best evidence of my existence, especially to friends and others that I don’t see on a regular basis (which is, what, 75%+ of most folks’ Facebook friends?)  And what should I do about it?

One company believes it has the answer.  Deathswitch promises to send out an E-mail upon your death, which could include your passwords, final wishes or (most tantalizingly) the last word in an argument.  A premium account would prompt as many as 30 different mails sent to your friends, enemies and other interested parties.

The simplest thing is to do what you should do for all your interests: make sure that your loved ones know what you want done with this stuff.  Recognizing that your reputation may be it when you leave – and that your reputation may be founded entirely on your public life – make taking care of your online presence an essential part of your tending to your legacy.  And since the health of social media depends on pages of user-generated content creating advertising platforms – at least that’s what it is today – you may wish to consider if you want an ad on your electronic tombstone.

Further Reading

Sports franchises need to take a cue from airlines and Apple

Tuesday, April 28th, 2009

Joba Chamberlain opens the second game ever at the new Yankee Stadium and empty seats outnumber full ones in the exclusive areas behind home plate and the dugouts. The Stadium was packed otherwise.  (Flickr / Fansherpa)

Joba Chamberlain opens the second game ever at the new Yankee Stadium and empty seats outnumber full ones in the exclusive areas behind home plate and the dugouts. The Stadium was packed otherwise. (Flickr / Fansherpa)

With all the fuss over the empty luxury seats at the new Yankee Stadium, I was mildly surprised to find something similar – dramatically so – happening in my own backyard.  We went to Sunday’s A’s-Rays game at the Oakland Coliseum.  All the ingredients for a great day at the ballyard were in place: sunny April weather, last year’s AL champions in town and a Sunday afternoon.  What we found instead was a micro-market in disarray. As the credit markets teetered last October, the market for sports tickets anecdotally seems to be following.

The first indication there was a problem was the total lack of online ticketing activity.  There were practically no offers on CraigsList, even from brokers, and none at all on eBay.  At the walk-up ticket booth, we found that we could buy any section in the house, including the Diamond Level.  This should simply never be the case.  The Diamond Level is a very limited “VIP” area, maybe 60 seats tops, right behind the plate on the playing field level.  Seats go for $225 but also include free food and drink service for the whole game.

Weirdest of all was the scene inside the stadium.  The A’s bifurcate each of the two seating levels – a minimum of two pricing levels in each deck.  In both decks, there was a cluster of people behind the plate, practically nobody for several sections as the seating moved towards the outfield, another cluster in the sections starting the new pricing tier, again fading to nothing.

The mystery to me is why shouldn’t the people forced out to the outfield be able to sit in these empty “mezzo-sections.”  The answer could come from a nimble dynamic pricing system at game time.  As airlines like Virgin and JetBlue have discovered with exit rows sold at check-in, why not enable ask fans as they arriveto purchase a better seat for an extra few dollars?  It would be an easy thing to equip ushers with Palm-style barcode and credit card machines like those carried by the clerks at The Apple Store.  Everybody gets the opportunity to move closer (or elect not to), getting rid of the weird empty spaces and (I’m assuming) presenting a better, more invigorating environment for the home team.  (I know they’re supposed to ignore the crowd, but ask any actor or musician if they’d rather play to a full orchestra than have the front rows empty and the crowd loosely dispersed.)

Meanwhile across the bay, the Giants are trying out a number of dynamic pricing policies.  First, the team partnered up with a firm to build elastic pricing around its unsold inventory for the least attractive games.  Last week, though, came the real reckoning – and a big indication that the team is running scared about its attendance.  Ticket prices were dropped 40% for the Giants series this week against the Dodgers, traditionally the most attractive opponent.  Granted the team is trying to stir up interest for later in the year – it appears they’ll be competitive in a moderately challenging division – but to have to do this so early and against the team’s best natural rivarly is surprising.  One wonders how scared the Giants are about advance sales for the rest of the year.

Susie is quick to point out that the lack of an Oakland A’s ticket market framed by the fact that the Oakland Coliseum is a horrible dump, getting dumpier every day.  The tarps in the third deck look weathered and horrible, while the bathrooms, parking lot and facilities remain some of the worst for a major league sport.  Nevertheless the empty seat patterns – along with all the unsold display ad inventory throughout the stadium – are clear indications that baseball is not recession-proof.  There are easy ways to make profit from making markets more efficient; marketing and pricing are the classics.  Let’s see if the A’s and their brethren take up the challenge.

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