Warning: fopen(/home/.fuzznut/kingofamerica/entroporium.com/wordpress/wp-content/backup/.htaccess) [function.fopen]: failed to open stream: No such file or directory in /home/kingofamerica/entroporium.com/wordpress/wp-content/plugins/backupwordpress/functions.php on line 377
Cannot open file (/home/.fuzznut/kingofamerica/entroporium.com/wordpress/wp-content/backup/.htaccess)
Warning: fwrite(): supplied argument is not a valid stream resource in /home/kingofamerica/entroporium.com/wordpress/wp-content/plugins/backupwordpress/functions.php on line 381
Cannot write to file (/home/.fuzznut/kingofamerica/entroporium.com/wordpress/wp-content/backup/.htaccess)
Warning: fclose(): supplied argument is not a valid stream resource in /home/kingofamerica/entroporium.com/wordpress/wp-content/plugins/backupwordpress/functions.php on line 385
marketing « The Entroporium
Image 01

Posts Tagged ‘marketing’

Six easy things dry cleaners should do today to help their business

Tuesday, March 30th, 2010

The dry cleaners in my neighborhood are suffering from the recession.  Both of the cleaners I frequent have canceled same day service on Saturdays. Last May, my local told me that she used to press 40 pairs of khakis a day, now just 7 or 8.  At $6 each, that’s a couple thousand dollars of monthly revenue – and that’s just the khakis.   Add in the shirts, blouses, sweaters et al that are part of ‘business casual’ and it’s obvious that a lot of money is off the table for these businesses.

Despite this I’m yet to see a dry cleaner go on the offensive to increase their revenue or take market share.  I’m sure many think that location is enough to take customers and get loyalty.  It’s not.  I travel all over my town every day.  If Purple Tie shows up in the workplace, that would automatically become a good candidate to steal my business.

The lifetime value of a customer is potentially huge.  Even in these slower times, my household easily spends $500 annually on its dry cleaning.  Knowing little about the business, I have to imagine that the margins are pretty good, possibly as much as 50%.   This implies that a customer in your neighborhood who visits your business for five years is worth well over $1000 to you.  So it’s amazing that dry cleaners do so little to attract customers and retain them.

So after the jump here are a few modest low-cost proposals for marketing a dry cleaning business to bring in new customers and keep them:

(more…)

The Quaker Oats Bellwether

Thursday, April 16th, 2009

Quaker Oats, one of America’s great venerable supermarket products, staged a complete relaunch of its brand over the last two months.  The campaign has won kudos both for its general positivity in these otherwise dark times – sick of bailout-themed ads yet? – but also for the way that it reframes oats as a “power food.”  That is indeed a new, compelling USP for the brand and subtly introduces the idea of value as a ‘bang for the buck’ food. 

Flickr: puppyboysukk

A closer look shows something else: a new emphasis on ‘bang for the buck’ marketing.  By bringing all of its product lines under a single campaign, however big or expensive, Quaker must be saving here, there and everywhere on its promotional and internal costs.  The most obvious way is the now-gone requirement to discretely support each of its panoply of Quaker Old Fashioned Oats, Quaker Quick Oats, Quaker Instant Oatmeal, Quaker Oatmeal Squares and on & on.  It also means potential reductions in tmarketing personnel, in-store marketing, graphic staff (fewer executions), agency support, and so forth.  One wonders once the initial advertising launch blast is over with where the savings will go: into the product (reaching consumers) or simply as a hedge against falling revenue.  

Either way Quaker looks smart.  The company gets a new convincing USP out there, it cuts costs and – as James Surowiecki points out in this week’s New Yorker – finds a way to keep innovating and marketing in the throes of the recession. 

…a major study, by the Strategic Planning Institute, of corporate behavior during the past thirty years found that reducing ad spending during recessions did improve companies’ return on capital. It also meant, though, that they grew less quickly in the years following recessions than more free-spending competitors did.

The Quaker Oats campaign may be a bellwether for the overall marketing economy. As long as we see only one campaign for all its many products – I count 30 currently on its web site – we’ll know that US brands are still in cost-cutting mode.  But when the company starts to support its individual brand lines again – especially though general advertising, not just couponing and in-store marketing – then we can surmise that it’s sufficiently confident that spending is rising again. 

Bad Behavior has blocked 946 access attempts in the last 7 days.