Posts Tagged ‘publishing’

Nick Hornby, McSweeneys, E-Readers and Cultural Elitism

Friday, October 9th, 2009

Last night I attended an author event in San Francisco where Nick Hornby was interviewed by Dave Eggers.  Towards the end of the evening, an audience member asked Hornby’s opinion of E-readers.  A palpable shudder went through the crowd; you could feel the room waiting and rooting for the bash to come.  Hornby went one better, bringing up the new ‘Vook’ debuted by Simon & Schuster earlier this week.  The crowd hissed, groaned, booed.  It was the kind of reaction that San Franciscans usually reserves for Republican party leaders.

Essentially what the crowd and the speakers agreed on was that there is something negated from the reading experience when you move from a book, which is singularly dedicated to the content at hand, to an electronic device, a more promiscuous format for lack of a better term.  Think for example – as Hornby did – of the difference in experience between playing a record and selecting an album to play on an iPod.

Even as a Kindle user, I’ll be the first to agree that consuming content on a Kindle is a much different experience than from reading an actual physical book.  In my mind, carrying a book around is the last stand for analog content; I long ago came to think of music and movies as files or folders, but until recently I had never thought that way about books.  In a discussion led by Eggers, the founder of an imprint that publishes some of the world’s most physically beautiful books, there is bound to be some bias towards the aesthetic experience of buying, holding and reading a book.

The most striking thing about the Kindle Bestseller list about it is its utter dominance by serial fiction – the stuff you find in supermarkets by popular authors like Janet Evanovich, Richard North Patterson and so forth, plus right-wing screeds by the likes of Glenn Beck and cohorts.  What the [ahem] cultural elites fail to understand about these books – the actual physical books – is that they are produced to be the very worst of aesthetic experiences in publishing: poorly bound, grey-papered budget paperbacks.  For devotees of these kinds of books, the Kindle actually represents an enormous step up from what they’re given today.  It’s not for nothing that Goodwills and St Vincent De Pauls are piled high with mass-market paperbacks selling for a dime each.  Nobody wants these when they’re done and there’s no meaningful secondary market.  They’re consumed and then they’re trash.

So when a San Francisco crowd starts booing a delivery device for popular fiction because it’s some kind of lowering of their standard of what a book should be, I can’t help but compare it to the same ‘cultural elitism’ that makes it impossible for them to understand the appeal of a George Bush, Fox News, or any mysteriously popular icon of so-called Red State America. E-readers are the most democratic of devices, moving the words and ideas in books out of their hallowed packaging and leveling them for all readers.  As Hornby himself discussed, there’s nothing wrong with having books be easy to read and fun for all; it’s the very cornerstone of his considerable success both as novelist and frequent Hollywood adaptee.

There will always be a market for books so long as people crave them as a key aesthetic element of their reading experience. Boutique houses like McSweeney’s may be well prepared where publishing is going: beautiful editions for those who need that experience, just as there continues to be a market for vinyl records for a certain kind of collector.  But “Democracy In America,” the kind you find in supermarkets, will increasingly go electronic.  Deal with it.

The Who Sell Out. They All Sell Out.

Monday, September 21st, 2009

The_who_sell_out_album_frontOriginally released in 1967, The Who Sell Out received the Deluxe Edition reissue treatment earlier this year –  and it could not have come at a more prescient moment.  As the music industry’s revenue continues to fall and fall and fall, some of the cleverer music marketers are seeking new ways to promote their artists and even create new revenue streams from them.  Who knew that a psychedelic classic from 1967 would provide the template?

Sell Out was The Who’s fourth LP and the band’s first attempt at a full-length concept album.  The schtick was that the album was really a radio show complete with interruptions for station IDs and commercials.  (This also made for a clever way to gloss over the production problem of the album’s schizophrenic body of songs – everything from Beach Boys pop to proto-metal.)  Underlining the “sell out” concept, many of the ads were for brands they loved with the hopes that Premier Drums and [ahem] Jaguar would shower the boys in the band with free product.

The album’s conceptual centerpiece is the track where it all comes together.  “Odorono” sounds like a sweet if overdone Byrds-y pop track with a curious narrative about a female singer’s big debut.  It’s not until the last line of the song that the curtain is pulled back to reveal that the whole 2+ minute song is an advert for deodorant.

Listen: The Who – The Who Sell Out

wrigleys-dumps-chris-brown-doublemint-gum

Of course that’s all performed as a sly joke.  But recent events have brought product placement in pop songs into the spotlight as a legitimate brand-builder.  Most notably Chris Brown’s “Forever” was revealed to be a jingle for Wrigley Doublemint Gum only after the track had already launched into the Top 10.  (Perhaps we should have noticed earlier because of the chorus: “Double your pleasure/double your fun”). “Forever” also shows in the most dramatic way possible the pitfalls and opportunities inherent in latching your brand to a pop song.  As anyone who has passed through a supermarket checkout lane in the last five months would have seen, Brown’s reputation is now tattered following a domestic violence incident with his then-girlfriend, Rihanna, and Wrigley subsequently pulled his spots out of rotation.

Out of the blue, “Forever” was hijacked by a viral video that has become one of 2009’s biggest hits, “JK Wedding Entrance Dance,” now standing at over 25 million views and providing Brown’s song an unexpected return to the iTunes Top 10 singles chart.  Reflecting on how the private lives of artists impact their professional output is often a fool’s game, so we should probably look past using a love song by a convicted girlfriend-beater for a wedding.  But one wonders if Jill & Kevin were aware how much of a role Wrigley played at their (now very public) nuptials and how much free publicity they would be giving the gum.  (Or do they work for Wrigley?  Now that would be brand dedication: product placement at your wedding.)  One thing’s for sure: Google noticed – and turned “JK Wedding Entrance Dance” into a case study for monetizing YouTube content.

Def Jam, meanwhile, is taking a different tack by reminding publishers that its products often have many more eyeballs than famous magazine and web brands.  To that end, Mariah Carey’s new album will include a 34-page mini-Elle magazine – while Elle will feature a 14-page spread about the album.  “We sell millions of records, so you should advertise with us,’ ” said Antonio “L.A.” Reid, IDJ’s chairman. “My artists have substantial circulation–when you sell 2 million, 5 million, 8 million, that’s a lot of eyeballs. Most magazines aren’t as successful as those records.” And, he might add, hit records have a lot more shelf life.  Just ask Chris Brown.  Or The Who.


The Kindle Store: land of mysteriously missed opportunity

Friday, July 24th, 2009

My Kindle Store home pageIn an earlier post, I went into detail on the problems with the Kindle’s magazine store.  In spending a little more time in the books section, easily solved problems are present there as well.   It’s so compulsively simple and fun to buy books in the store that this represents a massive opportunity.  I’d say conservatively that Amazon could easily double its on-Kindle revenue with a few tweaks.

One big surprise right off the bat is the loss of Amazon’s Recommendations engine. My Kindle account is linked to my main account, where I have literally ten years of purchase and browse history stored.  My Kindle recommendations appear on the Kindle Store home page, as can be seen in the picture at right.  At best, I would regard these as ‘generic’ recommendations that have little to do with what I’ve ordered either in the past or over the Kindle. I also have 25 books stored in my “Save For Later” tab as well as a number of samples I’ve ordered.  Many of these are books about media & marketing, yet not one single business book recommendation.  Clearly these aren’t playing into the recommendation intelligence.

Kindle's top sellers - not much like the NYT's or USA Today'sThe Kindle Top Sellers proves to be pretty much useless as well as a discovery engine.  As you can see in the screen shot, the Top Sellers are a pretty weird bunch with little relation to today’s accepted Bestseller lists like those in the USA Today or New York Times.  What’s going on here?  With the exception of the Glenn Beck book, all of these are free.  While this certainly shows the power of price elasticity in the store (and again supports Chris Anderson’s Free, dammit), it also supports my earlier point: if you make it fun & easy to shop, people will buy books in droves – even titles they might not want that much. Sherlock Holmes making the Kindle Top Sellers list shows that people will ‘buy’ pretty much anything if it’s free.  At minimum, you’d hope that Amazon could separate out backlist or classics from the true contemporary bestsellers.

This goes to show an easy fix that should go on each line – there’s no easy access to price information! I have to open a link to each book to find out what I’m going to pay.  While the Kindle is advertised as having most books at $9.99, I can tell you after a few months of ownership that most of the books I’ve been interested in – many of which are true Bestsellers – are not $9.99.  I’d be curious to see a price distribution graph if anyone’s done the work.

The Sample Chapters program is half-baked. Their easy availability ois a great idea but in practice gives unsatisfactory results with no apparent rational oversight of content selection.  On Amazon proper, you can select a “random page” in most books just as you would in a bookstore; when you pick up a physical book to browse it, you naturally open to the middle not the Foreword.   All of the Sample Chapters I’ve received have been just the Forewords, not the ‘guts’ of the book, which is what I’m really interested in.  Worse, in many cases half or more of the sample is just the credits at the front of the book!

Finally there’s no linking from reviews and other sources, a longtime basic function of hyperlinking which Amazon supports with its open affiliates program.  Every Sunday I read the New York Times Book Review in search of ideas for things to read.  You’d think that the NYT on Kindle could at least have links into the store.  Even if that’s not feasible, there could at least be a menu on the home page (or even within) for “Recently Reviewed” by newspaper or magazine.  Instead I’m left to search, with each click making it a little less likely that I’ll make a purchase.  And then of course there’s the issue – key for all E-books – of whether all books will even be available when they’re reviewed.

All of these are solvable problems.  If even one of these can be fixed, I predict a huge increase in the vitality of the Kindle.  One wonders if these will be better addressed in the upcoming competitive devices from PlasticLogic and others – and if Amazon’s strength online will be an Achilles heel for its E-books business.

Baseball’s media strategy for its best customers: magazine subscriptions?

Wednesday, July 22nd, 2009

Several weeks after casting my dutiful homer “Vote For Pablo” to make the NL All-Star Team, I received an E-mail invitation from Major League Baseball inviting me to subscribe to MLB Insiders Club.  Baseball has always had backwards-looking marketing overly reliant on its heritage, but debuting a dubiously Official Magazine in the era of social networking and 24/7 sports news shows baseball’s marketing at its worst.

Baseball-dedicated magazines have been around since time immemorial and – like every other magazine segment – they aren’t exactly killing it these days.  Baseball Digest, founded in 1942, recently downshifted to an 8x schedule from monthly, while the baseball-heavy Sporting News showed a 39% decline in ad pages for the first half of 2009.  The biggest players in sports magazines, Sports Illustrated and ESPN: The Magazine, saw ad pages down 28% and 31% respectively in Q1 2009.  (Curiously SI for Kids is one of only 11 magazines that showed an ad page increase so far this year.)

MLB InsidersMLB Insiders Club would need to bring something different to the table in order to succeed and what it promises is attractive: “Behind The Scenes looks into the clubhouse and front office of MLB teams” and “MLB Insiders Club Fantasy League Tips!”  First off, it’s surprising to hear that a major league would directly support fantasy leagues.  It would be a lucrative opportunity for a major sport league to get involved in fantasy leagues, but it’s also tantamount to supporting gambling – which has a history, especially in baseball, of being the worst crime a player or manager can commit.  One wonders if the MLB Powers That Be is aware that an official licensed product of this tacit endorsement.

As for “Behind The Scenes,” a review on Baseball Reflection reveals that the magazine practically begs for user-generated content.  The official license may get some access, but it certainly doesn’t guarantee more or better; the premiere issue features an interview with Oakland A’s General Manager Billy Beane, but he’s probably MLB’s most open GM, frequently giving long interviews to blogs like Athletics Nation.  And if UGC is the majority of content, you can be pretty sure the fans mailing it in don’t have any special access.

MLB Insiders Club is published by North American Media Group, a company that specializes in niche media with a few key licenses, including the Professional Golf Association and History Channel.  In addition to magazines, it also pumps out expensive coffee table books.  So for $24/year, you get some indeterminate number of baseball magazines (they don’t say whether its monthly or what) and the opportunity to buy more books (or as the come-on says “Preview Great Books and DVD’s”).  Ouch.

Baseball’s marketing and media sophistication continue to be disappointing and well behind its rivals for attention in the NBA and NFL.  Few of MLB’s teams or players are involved in social networking, while Shaquille O’Neal is the world’s ninth most-followed twitterer (as of this writing) and the NFL has so many tweeters that it had to conjure a “No tweeting during games” policy.  When these other leagues and their team are putting together their communications strategies, they are way past trying to sell magazines to their best customers. With overall attendance down nearly 6% so far this year, MLB needs to do something to make itself more compelling – more necessary – to its fans.  A clever coordinated social networking policy would be an inexpensive, low-risk way to go, especially in light of the vitality of fantasy baseball – one of the original pre-Internet social networks.

More on point: yesterday the Giants E-mailed me an offer for $5 tickets for next week’s Pirates series for my “vote for Pablo.”  Now that’s something I can use.

Book Publishers: Embrace The E! (or else)

Thursday, July 16th, 2009

Yesterday The New York Times reported on book publishers’ discomfort with releasing books simultaneously as E-books and through traditional channels.  One idea, not supported universally, is to release E-books later than hardcover editions in the same manner that paperbacks are held back for at least a year.  The reason proffered is to preserve the initial $20-35 hardcover price versus the $9.99 becoming commonplace for E-book editions.

sQ1EMoVD81yp2ywxp7yFX4gt_500The ‘hold-back’strategy is ridiculous and totally ignores how most readers actually use their books.  While E-Books only represent a small slice of total sales today (but growing fast), there’s little question that somebody willing to shell out $200-300 for a ‘reading device’ is likely to be a passionate reader.  As one of those, I would surmise that many of the sales on E-Readers are actually incremental to publishers’ income, keeping people like me away from used book stores and libraries.  That’s where the E-Books goldmine is for publishers: not in keeping existing sales but in diverting money away from long-standing secondary and ‘free’ markets.  While its true that publishers get a nice arbitrage gain from the de facto DRM of a first-edition hardback (tough to reproduce cheaply, tough to read freely in its reproductive form), that gain can in turn be picked up by the reader upon completing the book by selling it or trading it.  An E-Book edition is essentially non-transferable.  I pay less – and perhaps the publisher makes less – but its fungibility also destroys its secondary market value.

Take, for example, my current reading: Infinite Jest.  It’s been fifteen years since it was first published, so there are plenty of used copies out there for around $10 and libraries consistently stock it, while a new copy runs $16.  Because of its ease of delivery and portability, I elected to get the $10 Kindle edition with the publisher getting some profit and no incremental printing costs.  Had I purchased a used copy, I would likely have resold it later for half-price – meaning no profit for the publisher, virtual cost of only $5 to me and $10 profit to the used book store (for selling it twice at 50% profit).  So where is the advantage to the publisher in holding it back?  It’s simply ceded its ability to profit off of its back catalog.

This is one of the central mysteries of Kindle Store availability to date.  It features plenty of hot new titles, but the back catalog titles is still mysteriously empty with many major authors most famous works; Roth, Mailer, Pynchon, Heller and Updike just for starters.  Wouldn’t a great cut-rate selection be a great source of found profit with barely any incremental cost?  I understand there may be unanticipated contractual issues (a la last year’s Writer’s Strike over web royalties), but the longer they wait, the more the price will drive towards Zero (as it did for the music industry and iTunes).  Already sites like ebooksbay.org are popping up with ‘free’ back titles.  (I found a fully convertible PDF copy of Gravity’s Rainbow last weekend.  There goes a lost sale.)

Click here for free Free

On this very same day by coincidence, Chris Anderson’s Free: The Future Of A Radical Price was released for free on Kindle and immediately shot up to #1 on the Kindle sales chart.  I’ll leave his argument for other bloggers, but in Anderson’s eyes, he’s able to do this because he (and presumably his publisher and agent and c.) can use it as a platform to make money other ways: speaking fees, leverage at his job, increased opportunities generally.  This is also the direction the music industry has taken with its ‘360-degree’ contracts for its biggest artists; Live Nation taking a cut of all of an artist’s revenue streams, from ticket sales to licensing.  The book publishing industry needs to figure out its ‘Freemium’ strategy quickly.  As a post on Mashable points out this morning, not all Free business models are created equally.  People will pay (as I have done with IJ) for convenience or added value.  What can book publishers bring to the table?  Figuring this out quickly before E-Readers become commonplace – look for them to spread like wildfire among textbook-toting students – is absolutely urgent for an industry that’s lived off the same industrial-based business model for hundreds of years.

The Kindle Store’s Magazine Salesmanship Needs Work

Tuesday, July 14th, 2009

First in a series of posts about adapting to life with a Kindle 2

One of the things I most looked forward to in my Kindle was the magazine store.  For a fraction of the cover price in most cases, the full text of a magazine is quickly and seamlessly downloaded to your Kindle.  If you order a subscription, each new issue supposedly turns up automatically upon publishing.

For publishers, you’d think this would be a great deal: distribute a copy with no physical costs, satisfy your hungriest readers, allow inexpensive sampling and get a few more eyeballs on the advertising.  (Disclosure: I have no idea what Amazon’s deal points are with publishers.)

In its actual use, however, the Kindle Store seems to be doing everything possible to frighten away new potential readers.  The Kindle Store, from which every issue is sold, is a neglected sad piece of real estate that does little to provoke buying.

First, KS forgets the basics of single copy sales: featuring what’s actually in an issue.  Instead of that week’s cover lines and an illustration, you get a narrative of what the magazine’s history and its mission statement.  So instead of buying Newsweek with this review and that think piece and such-and-such’s guest column, you’re faced with a black box.

The review system doesn’t help either.  It appears to be entirely unmoderated.  I found one one-star review that said I love the magazine but I’m canceling to save money.  How is that a review of issue content?

On such a small screen, of course I don’t expect the full featured infographics that are the one true unimpeachable USP of magazines, but I was surprised to get no illustrations whatsoever. The New York Times is able to provide photo lead-ins for its Kindle-formatted issues, why can’t The Atlantic?

Finally, the pricing structure is bizarre.  A single issue of Newsweek at 49 cents is an awesome bargain.  But The Atlantic charges a monthly fee even though it does not publish monthly; it’s a 10x.  Worst of all, the just-added Economist has a single issue price of $5.49, which pretty much says Stay Away, Do Not Buy Me in the competitive arena of the Store.  I’d also saw the discrepancy makes its competitors also look like it does not value its content highly enough since there are no ad impressions attached at this point.  I appreciate that the pricing is probably set by the publishers, but some iTunes-style guiding hand could help a lot here.

I know the Kindle DX is supposed to amending many of these issues with its larger screen and greater graphic capabilities, but expecting me to pay $480 to get a better magazine delivery system is just not going to happen.  In the meantime, Amazon should spend a little time in the Kindle Store making the magazines and newspapers a little more enticing.  You know, with marketing.

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